See 22 photos and 6 tips from 755 visitors to Hickam AAFES BX. We hope this better explains the reasoning behind the requirement and provides some assurance in the protection of your private information. The federal and state motor fuel taxes and other applicable fees paid by the Exchange are included in the motor fuel price to the military customer and paid to the appropriate taxing authority. United States, Mon-Fri 0900-2000 In 2006, the Exchange Catalog and Exchange Online store offered customers more than 25,000 items via the online site, thousands of items from vendor partners and hundreds of thousands of items from ExchangeOnlineMall.com partners. The SSN is the number used by the Department of Defense (DoD) to identify service members and their authorized dependents in all financial transactions. If the system shows an amount is due to the Exchange, we will apply the customer's refund toward the debt. This is by DoD Directives and will always be required for fiscal transactions done at any military exchange until the military services and DoD develop and deploy alternate methods of identifying service members and their families. Exchange Post. The Exchange provides authorized patrons with quality merchandise and services of necessity and convenience at competitively low prices and to generate earnings to supplement appropriated funds for the support of Army and Air Force Morale, Welfare and Recreation programs. The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. Get exclusive email-only offers and advance notice about sales & events. The Exchange is a "nonappropriated fund" activity. Contact Us. The SSN is the number used by the Department of Defense (DoD) to identify service members and their authorized dependents in all fiscal transactions. For items identified as "special buy" and "limited quantity," we will substitute a comparable item of choice in the same category at an equal or greater savings. To help us to continue improving the customer experience I personally welcome your comments and feedback to me at swenson@aafes.com. Sustainability. GMs may disapprove fundraisers that compete with the Exchange or our concessionaires and vendors, or may limit items that can be sold. Fairchild AFB, WA 990119447 We ask customers for their SSNs so we may enter them into our check-verification system to determine if they have an outstanding amount due to the Exchange. Dan Daniel DC Customer Service Office: (757) 888-2827. Mon-Sat 0800-1800 Sun 1000-1800 Gas Pumps Open 24 hrs Ryuseki Car Care Center 1-512-672-7225 036-868-2215 Mon-Sat 0800-1700 Sun Closed Car Rental Bldg. We are truly Family Serving Family at the Exchange. Exchange Quick Facts. When military members deploy to remote locations around the world, AAFES is right there with them, offering products and services to bring Soldiers and Airmen a taste of home. In addition each facility has customer comments cards. Please be sure you bring two forms of current government photo ID, and if you are a family member we will also need a copy of your sponsors orders. Matthew A. Beatty General ManagerJB Lewis-McChord. AAFES Logistics Customer Service Contacts . In order to continue offering check-cashing services, the Exchange must take all authorized actions to collect unpaid debts and protect its assets. Email: militarystar@aafes.com: Fax: 1-214-465-2702: Mail: Exchange Credit Program PO Box 650410 Dallas, TX 75265-0410 Mail Payment See details and enter for your chance to win! javascript must be enabled for the correct page display. United States, Mon-Sat: 0900-1800 VetVerify is a shared verification service of the four military exchanges (AAFES, NEXCOM, MCX and CGX) that supports the Veterans online shopping benefit by verifying Veterans who cannot be authenticated by the exchanges alone. Even if a customer tells us about one of their "everyday low prices" that is not advertised, we will check it out as quickly as we can, then lower our price to match it. (Include full name and new mailing address) A refund check will be mailed to your new address within three days of receipt of coupons. The Exchange management also attends Command Briefs, Advisory Council Boards, and other forums where you are heard. It's the Exchange's mission that gives us a clear reason for being. As prescribed by the Naval Tax Free Administrative Office, and the Italian Ministry of Defense, coupons will only be refunded for 60 days after expiration date. I look forward to making us your first shopping choice. Sustainability. Our policy is to set prices based on the U.S. Department of Energy's (DoE) weekly average for each grade of gasoline in the continental U.S. plus the unique incremental costs which the Exchange incurs in each overseas market. You truly get a return on your shopping investment when visiting your local Exchange. You barely have time to take a lunch Was this review helpful? HR Office (509) 244-3642. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. These incremental costs are bona fide costs that include (where applicable) costs related to the gas coupon management program as well as labor costs, depreciation and other miscellaneous expenses associated with providing gasoline to our customers overseas. Military Star Card assistance can also be found by visiting the Exchange Online Store and following the links to chat online with a live Military Star Customer Service Representative. As a federal instrumentality, the Exchange is subject to DoD regulation concerning use of our resources, to include support of individuals, groups and units. See details and enter for your chance to win! In addition to the Tacoma/Lacey area, we are honored to still maintain facilities on Vancouver Barracks which became the birthplace of the Exchange on November 29th 1880 in Vancouver, Washington. We use intelligent software that helps us maintain the integrity of reviews.. Domestic Traffic Customer Service Office: (214) 312-3015. International Traffic Customer Service Office: (214) 312-2876 . We have an Express/Class Six Store in front of the Main Exchange complex. Gas pricing is a very complex issue, greatly impacted by world markets, political and economic factors. 2023 The EXCHANGE, You can also search by City/State or Base Name. Fort Hood The Exchange is a proud sponsor of numerous Exchange programs: Airman/NCO of the Quarter and Year, Welcome Newcomers, Re-Enlistment, Recycling and Retiree Day Open House Events. 22 Photos . Our policy is to ensure customers are completely satisfied. Historically, this has proven to be a flawed business model that has resulted in the failure of a great number of Internet retailers. Mon-Sat: 0900-1800 Sun: 1000-1700 Phone: 509-244-2832 HR Office (509) 244-3642 Food Court COVID-19 Notice Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. Coast Guard Senior Vice Presidents, Directors, and Special Staff (Inspector General and General Counsel) are our department heads. Information provided permits response to your comments. FAQs. We appreciate your patronage and consider our military and their families to be the best customers in the world. Co-workers make the work more enjoyable, but pay was not great. Okinawa, 1-512-672-7560 The system is designed to check the SSN against those on file. 036-868-2280. Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item, guaranteed up to 14 days after the purchase. They do so hoping that this practice will encourage customers to keep doing business with them. Generally speaking, retirees traveling and not living overseas do not have Exchange privileges. If the last digit of the total purchase ends in one, two, eight or nine, your total purchase will be rounded to the nearest dime. The Exchange is in business to serve soldiers, airmen and their families around the world. . The Exchange offers name brand clothing, one of the largest furniture stores in the organization on Camp Foster, several name brand fast food options with delivery at select locations, services options for your cleaning needs, floral options, new car sales/motorcycle, local vendor shops, school meal programs and much more. Our mission is to provide authorized patrons with quality merchandise and services of necessity and convenience at competitive prices, while generating earnings to supplement appropriated funds for the support of Army and Air Force morale, welfare and recreation (MWR) programs. TRANSPORTATION . DPW Service Order Form (Garrison Only) We also have facilities in Yakima, WA; Portland, OR; Camp Rilea, OR and Kingsley Field, OR. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. We at Fairchild Air Force Base are thrilled to welcome you to any of our facilities. Sun Closed, 850-286-5880 220 Mall Lane, Suite 2 The Exchange is a proud sponsor of numerous Exchange Programs; Airman/NCO of the Quarter and Year, Welcome Newcomers, Re-Enlistment, Recycling, and Retiree Day Open House events. 2023 The EXCHANGE. See details and enter for your chance to win! Non-refundable: Gift cards; prepaid music, wireless and phone cards; opened iPods, intimate apparel, breast pumps and bathing suits; personalized items; special orders; firearms; ammunition. Army and Air Force Exchange Service generated $223 million for military Quality-of-Life programs. Matthew A. Beatty General Manager(253) 964-5955. 4081(a) is the US code that covers Federal Tax on gasoline). The Exchange Product Recalls & Alerts. Doing Business With The Exchange. 15 days: Computers, tablets, GPS units and the following unopened items: software/peripherals, iPods and prerecorded music/videos/video games. 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