TTY Limitations for 911 Calls:Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support 911 calls over TTY devices. SafeLink will also conduct recertification drives for each state according to its rules. To determine whether your purchase is eligible for return, please contact the store where you originally made your purchase. YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU. This could affect your stored data, devices programming or how you may be able to use the Phone. 8. This is the entire warranty between SafeLink and the Purchaser, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms. SafeLink does not guarantee coverage or service availability. Credit for returned phones will appear on your credit card statement between 1-2 billing cycles. Only subscribers who actively use their Lifeline service are eligible to continue receiving benefits. Colorado, Mississippi, New Mexico and Utah will be the first states to use the National Verifier. Examples of some unauthorized uses include, but are not limited to, the following: (i) continuous uninterrupted voice calls or otherwise using your voice service to provide monitoring services, data transmission, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing activity, autodialed calls, or robocalls; (ii) automated text or picture messaging to another mobile device or e-mail address including, without limitation, generating spam or unsolicited commercial or bulk texts or emails (or activities that facilitate the dissemination of such texts or emails); (iii) uninterrupted and continuous web browsing, uploading, downloading, or streaming of audio or video; (iv) server devices or host computer applications, including, but not limited to, web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) file sharing; (v) as a substitute or backup for private lines or dedicated data connections; (vi) use of your smartphone or your mobile hotspot to resell internet connectivity, or to provide internet connectivity for the primary purpose of crypto-mining or adding, securing, or verifying transactions to a blockchain or any blockchain-based cryptocurrencies; (vii) any use of smartphone data meant to be used exclusively on the smartphone device to provide connectivity, directly or indirectly, to other devices, including but not limited to, routers, jetpacks, modems, Smart TVs, computers, tablets or servers and/or serving as a replacement for your home internet service. IF THIS PROVISION OR THE LIMITATION ON BRINGING ACTIONS TO SMALL CLAIMS COURT IS FOUND TO BE INVALID, THEN THIS PROVISION SHALL BE SEVERABLE AND THE MATTER WILL PROCEED IN ARBITRATION; IN NO WAY WILL THIS PROVISION ALLOW FOR AN ACTION TO BE BROUGHT ON A CLASS OR COLLECTIVE BASIS. SafeLink will provide access to 411 directory assistance through its underlying providers. IF YOU DON'T ACCEPT THE OFFER AND THE ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT'S MORE THAN OUR OFFER BUT LESS THAN $5,000, OR IF WE DON'T MAKE YOU AN OFFER, AND THE ARBITRATOR AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN $5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF THE AMOUNT AWARDED. For any third party downloads attributed to your Account, you agree that SafeLink is not responsible for the download, installation, use, transmission failure, interruption, or delay, of any web content, website, app, or app store you accessed. All ACP packages offered by SafeLink are free. Unlocking Policy If you do not redeem a new service card, but are still eligible for California Lifeline benefits, your service will revert to the Unlimited Voice and Text program. 6. Non-Usage De-Enrollment and Deactivation. SafeLink will provide 30-day notice to California Lifeline participants before the service provider withdraws from offering California Lifeline services. Unlimited Free Text Messaging You may purchase from SafeLink ring tones, graphics and certain information services. Free Caller ID and 3-Way Calling Unfortunately, most 5G phones are considered more advanced, as such the chances of receiving a SafeLink free 5G . If you use a Wi-Fi network for making or receiving calls and text messages or for any other reason, you acknowledge and agree that your use of such Wi-Fi network is permissible and that you are solely responsible for such use. Most Lifeline and ACP providers offer entry-level to mid-range Android smartphones. Federal law limits the availability of the Lifeline Benefits. If you cancel or attempt to cancel a Data Service download, a subscription purchase or a multi-media message in progress, or if this process is otherwise interrupted through no action on your part, you may nevertheless be charged in accordance with the terms and conditions set forth herein. Modifications, Interruptions, or Discontinuation of Data Service.SafeLink does not guarantee the availability of Data Services on all of its phone models nor does it guarantee the availability of Data Services at all times. Roaming occurs when a subscriber of one wireless service provider uses the facilities of another wireless service provider. When you use, download or install web content and apps sold by a third party, you may be subject to additional terms and conditions or terms of use between you and the third party seller. Consumers, providers, and state and Tribal administrators will be able to access components of the National Verifier to confirm eligibility, facilitate administration and reduce waste, fraud, and abuse. If your ACP plan includes any unlimited service, we reserve the right to review your account for usage in violation of the SafeLink Terms and Conditions. Free or Discounted Phone** or SIM Card NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR GENERAL INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. Data Cards can be added to your Phone at any time, as long as the Service is active. Check Status. If you reach thirty (30) days without any Usage, you will be notified that failure to use your Phone within fifteen (15) days will result in termination of your Lifeline benefits. All SafeLink Customers will have access to 911 and/or E911 emergency calling services in compliance with federal and state requirements. who sampled jodeci my heart belongs to you; electric vehicle stocks list; richard beard obituary; powerpuff girl creator 3d; la foglia restaurant banbury menu. You will find coverage maps on our website at tracfone.com. Hearing, Visual or Speech Impaired Accommodations. Airtime Rates, Usage and Included Monthly Minutes. You may need to submit documents proving your eligibility for approval. 22. Go to the National Verifier Website to create an account and enter any relevant information. Data Cards provide a set amount of data access identified on the face of the card, denominated in megabytes or gigabytes. To be added to an NV launch list and for any questions related to the NV, service providers must emailLifeline Programindicating which states and/or territories they do business in. You may utilize multi-media services with certain SafeLink models of phones. If you access, use or download third party apps by using Data Services, you agree and authorize SafeLink and the network Carrier to provide information related to such use. The failure of either party to enforce any of the terms set forth herein shall not be construed to be a waiver of any such terms nor in any way affect the validity and enforceability of these Terms. The Unlimited service plans are subject to certain limitations. Upon enrollment in the SafeLink Program, you may have the option of using your own phone (Bring Your Own Phone or BYOP) or purchasing a SafeLink Phone. You may exercise this right to opt out by writing to us at SafeLink, Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. By purchasing and adding a TracFone or SafeLink Airtime Card before the 25th of the month, your unused airtime minutes (including your free monthly allotment and any additional Airtime Cards) will carry over for three (3) consecutive months from the date of your last Airtime Card redemption. Terms of Limited Warranty. You also agree not to enter unauthorized SafeLink Service PINs or engage in any other unauthorized or illegal use of your SafeLink Phone or Service, or assist others in such acts, or to sell and/or export SafeLink Phones outside of the United States. How To Set Up Your National Verifier (NV) Account. As required by Public Utilities Code 2881, TracFone California Lifeline Customers who are deaf or hearing-impaired or who have speech disabilities will have access to California Relay Service. Binding Agreement. You can submit applications and proof documents by mail to the address below. SafeLink does not allow returns or provide refunds for any SIM Kits or Airtime Cards purchased. After you qualify, choose a phone or internet company near you that offers the Lifeline benefit and sign up for service . See additional terms below. You will be advised of any Content Charges prior to finalizing any content you purchase. Express Written Consent to Receive Communications. (b) The device must be in working condition. Apps like Wi-Fi Finder, available from the Google Play Store, can help you find open networks. TracFone will provide access to two California Lifeline discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users as required. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. SafeLinks Unlimited Plans may not be combined with any other discount or promotion. 16. All reported lost and stolen phones will be permanently deactivated. Will notify SafeLink by calling 1-800-723-3546 within thirty (30) days if they no longer qualify for any of the public assistance programs identified in their application form, no longer meet the criteria for income eligibility, if another member of their household receives Lifeline benefits, or if they no longer qualify for Lifeline for any other reason. (3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. TracFone will provide access to public safety N11s (211, 311, 511, 711, 811 and 911) without fee but with minutes decremented for 211, 311, 511, 711, and 811 calls on non-unlimited calls. ), riot, strike, war, terrorism or government orders or acts; (k) unauthorized access or changes to your account or device; or (l) the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds . 19. Although we recommend that you use your wireless service as your primary method of contacting 911, you may be able to use Wi-Fi Calling for dialing 911 if your Phone is equipped with this feature and you have access to the internet through your Phone's W-Fi connection. 3. 3 USAC | Guide to Changing an Address in the National Verifier. Bring Your Own Phone. You should refer to the third partys privacy policy for information regarding their use of information collected when you download, install, or use web content or apps from that third party. This consent includes, but is not limited to, contact by manual calling methods, prerecorded or artificial voice messages, text messages, push notifications, emails, and/or automatic telephone dialing systems. Except for the "Bring Your Own Phone" Plan, all of SafeLinks mobile wireless Lifeline plans will include new Phones provided to eligible Customers at no charge. You should not send original documents to SafeLink. TracFone customer service will be available in English and Spanish. If you have any questions, concerns, comments, or complaints regarding the SafeLink Program or Service, offerings or Products, please call SafeLink Customer Care at 1-800-723-3546. Any opt out received after the opt out deadline (or, in the case of those mailed, postmarked after the opt-out deadline) will be invalid. THESE TERMS AND CONDITIONS OF SERVICE CONTAIN IMPORTANT INFORMATION ABOUT CUSTOMERS LEGAL RIGHTS AND REQUIRE THAT CERTAIN DISPUTES BE RESOLVED THROUGH ARBITRATION INSTEAD OF A COURT TRIAL. will be reported to the appropriate legal authorities, for prosecution. (2) UNLESS YOU AND SAFELINK AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. The National Verifier automatically verifies the consumer's identity and address using: Third-Party Identity Verification (TPIV), USPS Address Matching Service (AMS), and Data checks for duplicate benefits for the same person or the same address. You will be charged for calls based upon the rates that are effective as of the date and time you place the call. Unlimited Talk, Text and Data Plans:SafeLink offers two Unlimited Plans which include a fixed amount of high speed data for each 30-day plan cycle at an additional cost to the consumer. You agree not to use SafeLinks ILD Service for any unlawful, abusive, or fraudulent purpose, including, for example, using the Service in a way that (a) interferes with our ability to provide the ILD Service to you or to other customers; (b) violates applicable law or this Agreement; (c) avoids your obligation to pay for the Service; or (d) is not for consumer use. If you are using Wi-Fi, data will not be deducted from your data balance for the download. A customer engaged in any unauthorized use of SafeLink Service may have his/her Service terminated, without prior notice. SafeLink airtime is issued in minute (or unit) increments. SafeLink customer service may be reached at 1-800-723-3546. Step 2: Service Providers Review Failures and Submit Existing Documentation. You will still have access to unlimited voice and text service, but will not have access to data services until another card is redeemed. 23. Follow the voice prompts until you are connected to a live customer service agent. Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. If there is no wireless coverage, your call to 911 may not go though and You should dial 911 from the nearest landline phone. The National Verifier will first try to confirm your eligibility automatically. Utah Customers: Customers in Utah will receive an additional 400 airtime minutes each month, through support provided by the state universal service program. SafeLink Phones and Service are sold exclusively for use by you, the end consumer. However, availability, quality of coverage, and SafeLink Services while roaming are not guaranteed. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state. Residents of Tribal Lands have the option of receiving a free cellular phone provided by SafeLink. The program will terminate when appropriated funds are depleted. Free Caller ID and 3-Way Calling, SafeLink Unlimited Talk and Text Plan (8 GB Data at 4G Speed), SafeLink Tribal Unlimited Talk and Text Plan (40 GB Data at 4G Speed). Your Service may not be used in connection with certain unauthorized uses that may adversely impact other customers using our Service or the Carriers network, as well as any illegal purposes or purposes that infringe upon others intellectual property rights, or in a manner that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency. Data Cards do not include minutes or service days. Any support questions related to third party downloads, apps, or web content should be directed to the third-party and not SafeLink. The applicable rates to specific countries, regions or cities for customers who have purchased a $10 Global Calling Card are available online at safelink.com. After your high speed data threshold is reached, your data speed will be reduced to as low as 64 kbps for the remainder of your 30-day plan cycle. Non-Rated Content.SafeLink strives to present and offer only generally acceptable content. To learn more about the Types of Personal Information we collect, please visit our Privacy Policy at SafeLinkWireless.com/privacypolicy . However, the California Lifeline fund will pay for no more than two service connection fees (whether with SafeLink or any other wireless service provider) per household per year. SafeLink Service can only be activated where SafeLink Service is offered and supported by SafeLink, and is provided at SafeLinks discretion. 11. Customer Service for Safelink is open during the following times: Monday through Saturday, 8:00 a.m. to 10:00 p.m. EST; Sunday, 8:00 a.m. to 7:00 p.m. EST. There are no additional charges for roaming. Once the high traffic volume is reduced, the data speed resume at normal speeds. SafeLink Customers will not be required to enter into contracts. Unused minutes will not automatically carry over to the next month. II. Choose your state by clicking on the drop-down icon. What is the FCC National Verifier? Do not currently receive Lifeline support for a telephone line serving their household and no other resident in their household participates in the Lifeline program. Customers Phone will not work if wireless towers and related equipment loses commercial power and does not have back up power and/or Customers Phone is not charged. SafeLink ILD Service may be provided by other carriers, many of whom may not have a direct contractual relationship or service level agreements with SafeLink. Plan changes before the 25thday of the month will take effect the following month. Any airtime that you may have had on your lost or stolen phone will be lost. To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. Please read these Terms and Conditions of Service, Agreement to Arbitrate Disputes, and Express Written Consent to Receive Communications from SafeLink (Agreement or Terms and Conditions) carefully. Unlimited Talk and Text Plan and 6GB of High Speed Data**, Unlimited Nationwide Anytime Minutes Depending on your phones features, functions, and capabilities, you may use data services ("Data Services") to access the internet and mobile apps to browse, purchase and download online content from websites and apps affiliated with SafeLink or from other third-party websites and apps. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. PLEASE NOTE: TracFone markets Double Minutes cards for TracFone users. Will notify SafeLink of any change of address within thirty (30) days by calling 1-800-723-3546. SafeLink is a member of the Verizon family of companies. When purchasing Double Minutes, all SafeLink customers automatically receive Double Minute benefits on any purchases of additional airtime. If such customer de-enrolls and re-enrolls, they will be enrolled in the standard program, receiving 350 airtime minutes by way of voice benefit. SafeLink Wireless is a Lifeline supported service, a government benefit program. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. . Any 900/976 charges inadvertently or mistakenly incurred will be subject to a free one-time billing adjustment. If you were verified through the National Verifier more than 90 days ago, you may need to reapply. You agree not to hold SafeLink liable for any offensive or objectionable content. However, the SafeLink phone number you provide when purchasing a $10 Global Calling Card will be the only number that is permitted to dial internationally. Then re-submit your enrollment application through Xfinity. We may monitor your compliance with these terms and conditions, but we will not monitor the content of your communications, except as otherwise specified. If you have purchased a $10 Global Calling Card, you will not be limited in the number of destination numbers you may call. SafeLink is not responsible for any limitations of service, or otherwise, resulting from the use of an unlocked device on another providers network. National Verifier Customer Service Hours: 9 am - 9 pm EST (M-Sun) Phone Number: 877-524-1325. TracFone will provide free access to the California Relay Service via the 711 abbreviated dialing code to California Lifeline participants. Data Usage ends when your data connection terminates. You should implement appropriate safeguards to secure your phone, computer or equipment and to back up your information stored on each. For those Lifeline plans which do not include unlimited calling, calls to toll-free numbers will be decremented as are any other calls. It may take 24 hours or more to update your address information. "Usage" includes any of the following: making a call; answering a call from someone other than SafeLink; sending a text message; using data services; retrieving your pending minutes by pressing 555; completing the annual recertification process; purchasing airtime or data; or otherwise informing SafeLink that you wish to continue participating in the SafeLink Program by contacting our Customer Care Department at 1-800-723-3546. Budget Budget As a SafeLink customer, you are required to annually verify your eligibility in the SafeLink Program every year (not including your enrollment year). The Purchaser shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable: a. SafeLink Phones will be able to dial 911 without regard to whether the Customer has remaining airtime minutes available. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLink's regular rates, terms, and conditions. Calls to customer service made by using the 611 dialing code will not count against any California Lifeline Customers allotted voice minutes or number of calls. See SafeLink Data Services, below, for more information. What is the Affordable Connectivity Program? If in connection with your SafeLink Products or Services, you provide us with a telephone number(s) for which you are not the subscriber, you understand that you will indemnify and hold harmless the SafeLink Indemnified Parties for any Costs incurred as a result of us attempting to contact you at the number(s). Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. How to apply for a SafeLink Free 5G Phone? 30-Day Waiting Period for an Enrollment Request for the California Lifeline Discounts for Phone Service: When a consumer submits an enrollment request to receive the California Lifeline discounts for cell phone service the consumer has to wait up to thirty (30) days to submit another enrollment request. Customers in the Commonwealth of Puerto Rico who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Telecommunications Regulatory Board of Puerto Rico, by calling 1-866-578-5500. (6) IF 25 OR MORE CUSTOMERS INITIATE NOTICES OF DISPUTE PURSUANT TO PARAGRAPH 4 ABOVE OR FILE A COMPLAINT IN COURT, WHICH RAISE SIMILAR CLAIMS, AND COUNSEL FOR THE SAFELINK CUSTOMERS BRINGING THE CLAIMS ARE THE SAME OR COORDINATED FOR THESE CUSTOMERS, THE CLAIMS SHALL PROCEED IN ARBITRATION IN A COORDINATED PROCEEDING. Operator services will be provided through TracFones underlying providers. Data Services for Unlimited Plans. SafeLink Unlimited Service Plan Cards for Plans Including Data:SafeLink Unlimited Plan Cards are available online at SafeLink.com. Plan changes on or after the 25thday of the month may be delayed until the month after the following month. SafeLink neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement. If you wish to continue receiving SafeLink service, you may either buy a replacement phone from us, or bring your own unlocked phone, together with purchasing a replacement SIM card. ALTERNATIVELY, FOR CLAIMS WITHIN THE JURISDICTIONAL LIMIT OF THE SMALL CLAIMS COURT IN THE STATE ENCOMPASSING YOUR BILLING ADDRESS, EITHER YOU OR SAFELINK CAN CHOOSE TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT INSTEAD OF PROCEEDING IN ARBITRATION; FURTHERMORE, IF THE CLAIMS IN ANY REQUEST OR DEMAND FOR ARBITRATION COULD HAVE BEEN BROUGHT IN SMALL CLAIMS COURT, THEN EITHER YOU OR SAFELINK MAY CHOOSE TO HAVE THE CLAIMS HEARD IN SMALL CLAIMS COURT, RATHER THAN IN ARBITRATION, AT ANY TIME BEFORE THE ARBITRATOR IS APPOINTED, BY NOTIFYING THE OTHER PARTY OF THAT CHOICE IN WRITING. 20. Free Phone** In addition, you will not be charged for calls to Customer Care if you dial 611, directly from your Phone. For your protection, the information on this website is encrypted using the Secure Socket Layer (SSL) technology. Your letter to us must indicate your name, SafeLink phone number and device IMEI, and state that you are opting out from receiving marketing communications from SafeLink. 17. No warranty of any kind, either express or implied, including, but not limited to, warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose, is made in relation to the availability, accuracy, reliability, information or content accessed when using Data Services. 11. 1-800-SafeLink (1-800-723-3546) Verizon Compliance Hotline
