I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. My confirmation came from Costco who made my reservations. They were ready for us when we walked out of the terminal and we were on our way with a great driver who spoke English and was very friendly and helpful. Terrible experience with BD. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We have the most horrible experience this morning with BD experience. It will be our pleasure to serve you. Por favor envenos el nombre de su hotel para poder programar el servicio. My trip was booked AND payed 2 times due to a failure of the system. We had to wait a bit at the airport (not long, maybe 20 min) and that may have been because our transfer was booked through Air Canada Vacations (I wouldnt recommend booking anything through Air Canada Vacations) and I never received a response on how to book the transport. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Keep in mind we did go down about 10 min early to ensure wed be on time. Solo se hacen recogidas en hoteles de la zona de Cancun. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Had a meet person at each location, Awesome Job. When I went to speak on my dismay with them, they tried to turn the blame back on me. Then we took a jeep rental. Keep in mind we did go down about 10 min early to ensure wed be on time. Their representatives were very rude . Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details 551kishab 2 BD Travel I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. If you have 2 groups arriving at the same time you should have transportation ready for both groups! BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Tripadvisor performs checks on reviews. Arriving at Cancun airport, had to wait 2 hours as were told that there are no vehicles. We had booked a private transfer through West Jet Vacations. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Everything went really smoothly, seamless transfer from Cancun International Airport to our hotel in the zona hotelera. I contacted them through WhatsApp. Tulum is 2 hours away. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. At 10:15am the company called the hotel lobby to tell us that they were running about 10 minutes late. He convinced me to give them another try. Thank you very much for contacting us. how to we confirm our pickup. Thanks! They're very helpful. Dear guest, We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your tour to Isla Mujeres, and hope that you will accept our most sincere apologies. Sign in to get personalized notifications about your deals, cash back, special offers, and more. Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. We sent them an email and still have not gotten a response. Ser un placer servirle. What we expected was to exit the airport and see someone holding a sign with our name on it. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. how to we confirm our pickup. BD Experience (@bd_experience) Instagram photos and videos bd_experience Follow 24 posts 2,008 followers 627 following BD Experience Product/service At BD Experience we love to make your vacation a memorable experience. A nightmare of a company. Suggestions may be selected). Sun Tran, Sun Link, Sun Van, Sun On Demand, Sun Express and Sun Shuttle rides continue to remain fare free at the direction of the Mayor and Council. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. Canceled bus after confirmation without rectification. Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. We booked our return trip before leaving for the hotel. There was a kiosk where a person explained what to expect I.e.ETA of the van, which order we will be dropped off etc. They are clearly in collusion with resort staff and the taxi drivers. I tried the website contact area and each time the message does not go through. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. We we're praying to make it in one piece. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours The phone number the had listed on my voucher didn't work nor did they answer my email. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. Canceled bus after confirmation without rectification. We had booked a private transfer through West Jet Vacations. I want to confirm a transfer booked through American Airlines. By BD Experience. Interior was broken, transmission was broken. The RTAs Sun Shuttle neighborhood service was established to allow outlying communities and neighborhoods to connect with mass transit services offered by Sun Tran, Sun Express and the Sun Link streetcar. With 0 respect. There was a 5 gallon water jug for hand washing. Yes Best Day Tours was the same as BD. Not sure? VisitOro Valley Dial-a-Ride Policiesfor additional details. We had fruit and pastry for breakfast and drinks. Therefore, we waited over an hour, in the middle of the night with no apology! Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. After being dropped off at our hotel, we found out that they had a Best Day Travel stationed within our hotel at the Hyatt Zilara. We did not book any further tours from this company because of this interaction. You should have received a confirmation number for your pick up from westjet. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. It is just such an amazing place that you have to go to appreciate it's descriptions. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Do you have an email to contact BD Experience Cancun? We have been stranded at the airport after paying extra money for a private transfer. Was an all day event, 830am -6pm. Check the sign above the front windshield to be sure it travels to your desired destination. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. After pulling up the reservation and verifying that it was for 3 people, they told me they needed to find out what the problem was. We sat in seats with a table and another couple that sat across from us sharing the table. This is the version of our website addressed to speakers of English in the United States. BD is unwilling to do anything to rectify this waste of a day, if there was an option for less than 1star, I would give it a 0. By subscribing, I agree to the Terms of Use and have read the Privacy Statement. This is the version of our website addressed to speakers of English in the United States. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The equipment was clean and up-to-date. Take your trash with you. Chichen Itza and shuttle survice to/from airport. Shame on you Bd, what a bad organisation !!!! Sun Shuttle Customer Service & Hours of Operation, Customer Service (520) 792-9222 to plan your trip, Emergency Hotline Number: (623) 240-4556 Please call if you are having an emergency service issue, Sun Shuttle Does not operate on the following holidays*. Our last 2 experiences were not good. Listing for: Ascent Aviation Services. We flew into Cancun and stayed in Riviera Maya. Worse company ever! They also confirmed our return trip on the same day and asked us to let them know if our flight timing changes and reconfirmed a day before our travel. *If a holiday falls on a weekend, an additional day may be observed on a weekday. Prebooked and paid for a luxury round trip airport transfer through bookinghello travel agency through the catalonia linked referral website. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. This vacation was a nightmare. Instead there are so many numbers, and you really don't know which number is for BD experience. 15 tht of july , of course no reaction of this corrupt organisation ! This is the hardest company to contact. They're very helpful. We have the most horrible experience this morning with BD experience. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Muchas gracias por ponerse en contacto con nosotros. So we waited and waited and waited in the hot muggy heat for 30 minutes. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Shame on you Bd, what a bad organisation !!!! It will be our pleasure to serve you. Emergency Hotline Number: (623) 240-4556 - Please call if you are having an emergency service issue. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. Call (520) 792-9222 to schedule your ride. This is the version of our website addressed to speakers of English in the United States. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. No reaction of BD. With 0 respect. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. It will be our pleasure to serve you. That is in stormy, windy, cold weather. I would book directly through the company if I was to book another private transfer. Vehicle batteries and gas containers are not allowed inside transit vehicles. You should contact your travel agent for pickup time. We had fun, learned a lot, bought some great things, ate some good food, and met some great people! Incredible views of the ocean/beach front. Then, they had the nerve to text me once we got there asking how was my trip. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. Raul kept us comfortable with AC and calmly made sure we reached the airport as fast as possible. 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