Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday,or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in these cases we will inform you about such circumstances. 5 CURRENCY & CREDIT CARDS ABROAD: Cash and credit cards now work in most destinations but check with your bank to ensure your choice of card will be accepted when you are on holiday. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of 1,500 on the amount the arbitrator can award per person in respect of this element. Another option is to open a live chat via the Sandals website. If applicable, Redress Number (Redress Number is a unique number given to a person who has previously been incorrectly identified as a watch list match). Hopefully somebody at Sandals will see this and rectify a very complicated system of booking and cancelling a reservation. This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. You agree that, prior to booking your holiday with us, we have confirmed to you general information about: Passport and visa requirements for your holiday (including information about the length of time it is likely to take to obtain the appropriate passports and visas); and health formalities required for the journey and the stay. Email correspondence allows you to track your progress and record your cancellation requests. more. You must pay any balance due at least 71 days prior to the date of your departure. Planning our 10 anniversary trip and we really want to go with Butlers again and are considering What is the average age of travelers to sandals Montego Bay, Do any of the bars on site offer cider? 17 resorts on the Caribbean's best beaches. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund. Hotel prices are based on 2 adults, aged 18years+,sharing a room. This includes any disappointment, distress, inconvenience or effect on any other arrangements. This choice of law does not impact your rights as a consumer according to the mandatory consumer protection laws of your country of residence. All calls to the Sandals Resorts customer service hotline are free of charge. We may change the price of your holiday after we have issued our booking confirmation in order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by third parties other than the suppliers, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to the holiday. Please be aware that Secure Flight does not replace APIS or ESTA and this information must still be provided. But ATOL protection does not apply to all holiday and travel services listed on this website. Here is a list of all the locations, phone numbers, fax numbers, and mailing addresses of all the Sandals resort locations. If you cancel less than a month of your vacation, you get a partial refund + travel certificate, or 100% travel certificate. If in the course of such investigation we reasonably establish that a cardholder has claimed a transaction to be fraud in error, then the holiday booking will be subject to further internal checks. The minimum check-in age is 18 years and above. If we cancel your holiday, you may be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. In the event that we are asked to reissue certain travel documents and we agree to do so, an administration charge of 50.00 per person will be payable by you. We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Contents of this website only apply to Sandals or Beaches properties located in Jamaica, Saint Lucia, Antigua, Bahamas, Turks & Caicos, Grenada or Barbados. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations. Your passport must be valid for six months beyond the duration of your stay and visas may be required. If you select the phone call option, be sure to include your phone number so that a customer service representative can reach you. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO THE OVER THE WATER VILLAS AND/OR THE GUESTS WILL NOT BE ALLOWED TO CHECK-IN TO THE HOTEL. Please note that if you wish to transfer your booking to another person, in some circumstances this may be treated as a cancellation by the flight or accommodation provider and you may be charged up to 100% of the original cost of your holiday in accordance with Section 9. Conversely, if you cancel between 29 and 5 days before your reservation begins, Disneyland will charge you a $200 fee. The acceptance of the Terms is a condition of purchasing either a package holiday or accommodation only holiday from us. If youre calling about a new reservation, we encourage you to reach out to The Vacationeer team. A. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. 7.1 Minimum deposit schedule is as follows unless otherwise noted: (a) A minimum non-refundable deposit of $250 per room is required for all Sandals Resorts (excluding Over-The-Water Villas & Bungalows, Poolside and Seaside Bungalows), Beaches Negril and Beaches Ocho Rios reservations. Representatives are available seven days a week from 7 AM 11 PM EST. and 27.B. I'd keep trying if you are in the right time frames for 100% reimbursement! How Much is it to Rent Disney World for a Day? The cancellation charges outlined above are liquidated damages and not a penalty. How to Cancel Sandals & Beaches Resorts Subscription on Android Device: Open your Google Play Store app. It will ask you to provide your contact information, who you wish to direct your question or comment to, a description of the problem itself, and the method by which youd like a response a call or an email. UNDERSIGNED GUEST(S) UNDERSTANDS AND ACKNOWLEDGES THAT THIS WAIVER INCLUDES CLAIMS BASED ON NEGLIGENCE AND/OR THE ACTION(S) OR INACTION(S) OF THE RELEASEES. Once logged in, go to your name at the top of the page and click on the "Bookings" link. It is essential that at the time of booking passengers names are an exact match with names as they appear in passports. If you do not receive your travel documents within 10 days of travel, please call our Customer Support Team on 08000 22 30 30. Flight timings are outside our control. The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is +44 207 581 9895. Canceling your Sandals reservation might be a tall order, given that the resort only supports phone cancellation. Thank you. In relation to ATOL protected flight-only sales or flight-inclusive package holidays, money accepted by our agent from you is held by the agent on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agents obligation to pay it to us for so long as we do not fail. Given the increase in pre-flight security screening the check-in time for all transatlantic flights is 3 hours prior to departure. Unique is not an insurer and does not have any liability for any coverage amounts. NB. Cost incurred by the amendment + amendment fee of 50.00 per person per change, Cost incurred by the amendment + amendment fee of 60.00 per person per change, If you want to cancel your booking, you must contact us as soon as possible in writing by sending an email to Administration 0800 742 742 Option 2 Email [emailprotected]. Payment and cancellation policy may vary during certain travel periods (refer to "Clause 8 - Loyalty & Travel - Special Deposit and Payment Terms"). For the purposes of these Terms, personal information includes, but is not limited to: any telephone numbers, fax numbers, e-mail addresses, addresses, signatures, ID or passport copies, credit card details, personal preferences, disabilities, or any special dietary or religious requirements or any other personal information related to you or your group that may be relevant for your booking. We will confirm to you the amount of the cancellation charge when you contact us. with the full deposit being non- refundable, the loss of the deposit is part payment of the holiday and does not include APD (Air Passenger Duty). And finally, they can offer insider tips on how to save money. Residents of the US and its territories only. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. Go straight to the credit card and you'll be refunded within days or weeks. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those terms and conditions. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. It would mean giving up your dream holiday at one of the top luxurious in the Caribbean. Our liability to you in connection with your holiday booking shall be limited to a maximum of three times the cost of your holiday booking, except in cases involving death, injury or illness where we or our suppliers have caused such damage intentionally or with negligence. We will not be liable for any refund, or compensation or any costs or expenses you incur. Save. Just dispute it with your credit card, supply the cancellation confirmation and let them do the work. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to [emailprotected]. subtracting number of nights, subtracting rooms): Received between 30 and 15 days prior to travel; a revision fee of $200 per person would apply. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Information presented here is subject to change and is not guaranteed to be free from errors. In addition, they are quick to resolve any issues that may arise. Prices, special offers and the hotel and general information are accurate at that time however they may have changed since the date of publication. If your actions or those of a member of your party cause damage to the accommodation in which youre staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. groups direct line 1-800-327-1991 (EXT 6172). Before participating in any watersports activity, the Guest will be required to SIGN AND ASSENT to the. The US have a compulsory online registration under the Electronic System for Travel Authorisation scheme, known as ESTA, which contains the same information as the I-94W form previously handed out on board aircraft which a passenger was required to complete and present to US immigration. Get an answer from Sandals Montego Bay staff and past guests. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. Any information supplied by us on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) Please note that a change of flight time of less than 12 hours, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes. We do check the information regularly and we will endeavour to tell you of any known changes or errors when you book. In the event that your flight has been cancel led and your trip is delayed, postponed (to a different set of dates in the future), or cancelled completely, it's worth contacting the hotel or. For any Extras that you book, your contract will be directly with the provider of those Extras (whether the insurance provider, operator of an excursion or tour or the supplier of products and services as the case may be). Mailing Address: Santa Barbara Plantation, Porta Blancu. Box 5000, Whitehouse, Mailing Address: P.O. (b) A minimum non-refundable deposit of $350 is required for Beaches Turks & Caicos reservations (excluding three-bedroom Key West Villas & four-bedroom Key West Villas). Any such notice of cancellation must be given by the Lead Name on the booking. Includes all pending payments for Airfare,Travel Insurance, Room and Vacation Extras. There may be a slight wait time, but overall, they are very good. All airfare must be sold in conjunction with a Hotel stay. In most hotels, the minimum check-in age is 18 years and above. Mailing addresses of all the Sandals resort locations a hotel stay appear in passports and cancelling reservation! At Sandals will see this and rectify a very complicated system of booking passengers names are an exact match names! Sandals will see this and rectify a very complicated system of booking and cancelling reservation... 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