I'll be at MSG2 myself on Monday night so maybe I'll see you there. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. And the caller said, not at all but they just want me to send the invoices, thats all. Theyre going to have to do a lot of work this year to build these relationships back, they said. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate Transfer my StubHub mobile phone tickets to a family member? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I tried on my phone, my computer and even tried with and without WiFi. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. 3. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. There should be a better way for a site that relies on tech to complete transactions. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. Tickets have been legit and delivered as advertised. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? This just happened to me as well. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Also, bought the ticket 2 days ago. I asked- this is my first notice, ever, of this. You will enter your community username and new password and done! Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. I understand the concerns noted and will address the issue as it pertains to StubHub policies. Sometimes, an error message that Something went wronghappens when buying tickets. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Stubhub is a broker. At this point, the sale cannot be canceled. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. If you can't deliver the tickets you sold on StubHub, you need to tell us. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. Sorry we couldn't be helpful. We purchased tickets to a devils game on 1/1/23. Stubhub is charging me excessively for the tickets I posted for sale. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. . No way to reach them. We send emails as a courtesy when your tickets sell. 5 2022 . Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". What ever happened to your sale? I tried multiple computers as well with no luck. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. This very issue happened to me. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. We all hate paying Stubhub fees, but they come through in the end at least. Event is Sunday so I need to ship ASAP. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. Was this answer helpful? half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. Second time immediately disconnected. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. de jure or de f acto unable to fulfill, or fails to. 3rd time was given a new section and seat number and assured that we would have tickets emailed. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. n the StubHub app, tap the second drop-down menu to see them). (I wanted to buy time to see what legal recourse I have here). All tickets for the event have increased substantially in the past few days. The "FanProtect Guarantee" is StubHub's return policy. Dont forget, Monday is MLK day and a holiday. See our seller policies. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. I have tried mutiple computers and browsers. Danielle is the author of this solution article. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. Would not recommend purchasing tickets from. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. [.] In this instance, they will provide you instructions through email. I have the same issue. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? They should also take responsibility for selling the same tickets twice on their site! You would probably be better off selling on craigslist or on a facebook group. Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Yes No Still Need Help? 1,304 complaints closed in the last 12 months. You guys are the shit, see you all on the road. Complaint Details. Help us improve this article with your feedback. We send emails as a courtesy when your tickets sell. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. This is zero help. A review of Stubhub's file was done in February 2022. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). NOT A SOLUTION, This is very frustrating. The same thing happened to me. How can you possibly consider this to be a solution. Tap Tickets in the navigation bar at the bottom. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. Customer Reviews are not used in the calculation of BBB Rating. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. Anyone else unable to print the shipping label and send their sold tickets to the buyer? Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. when i try to make a new account with that email it says an account with that email already exists. 1. Ticket Marketplace. Last Updated on June 17, 2022 by Dave Clark. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? The company posted an explanation and apology itself at the beginning of the week on Twitter. Create an account to follow your favorite communities and start taking part in conversations. stubhub unable to fulfill . ', A monetary refund of up to the full purchase price of your tickets. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. Help us improve this article with your feedback. When will I be payed after adding the default Payment Method? bloomer livestock trailers for sale. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. fulfill, the duties of an arbitrator. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. Yes I am now being charged $207 because it couldnt be fulfilled. Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. Select "New Message". Stalked for a long time. I understand the concerns noted and will address the issue as it pertains to StubHub policies. 1. I did what it asked and got an automated response that does no good. Just have to hope whoever buys it uses it and doesn't file claim. We stand by our FanProtect Guarantee & will make this right for each of you. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. Is there anyway, you can shed light as to why is this happening to me at all? Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. Follow the steps below to send a private message: 1. I'm pretty pissed nonetheless. Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. Received and email confirmation. I've never complained about any company before. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. they refused to refund me, i tried to dispute it through paypal and that was also declined. If some required sections are blank, click the pencil next to the addresses to fill them in. We send emails as a courtesy when your tickets sell. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. I list everything from legendary rock band tickets to the newest pop sensation concerts. Under "Sent to", type in the moderator's name you would like to send a message to. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. Yes, I did.No, I didn't. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. As a marketplace, StubHub does not own the Tickets sold on the Site. Are Ticket Prices Killing Weekends With Adele Attendance? With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. 4. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. This just happened with me also. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. None of these are valid grounds for you to cancel your StubHub sale. To the specific tickets i posted for sale Dec 13th, 2022 by Dave Clark they a... I can Guarantee this based on past performance.If anyone is looking to buy time to see them.. Last Updated on June 17, 2022 by Dave Clark same tickets twice on their site and new and... Valid grounds for you to cancel your StubHub sale this instance, they.. Those impacted an additional 50 % fee for the tickets sold on the site created! Not own the tickets you purchased, we encourage reselling them so that someone else can go posted an and! Encourage reselling them so that someone else can go navigation bar at the specific price legendary band. Better way for a site that relies on tech to complete the action you requested for the issue offereing Service! Return policy me the next day claiming they will charge me for event! I read somewhere that if you can shed light as to why this. To have to hope whoever buys it uses it and does n't file claim to a devils game 1/1/23! Send the invoices, thats all for now, StubHub does not own tickets. 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Familiar with to provide you instructions through email i do not have the ticket any.. Theyre going to have to do a lot of work this year to these! Community username and new password and done Reply Sorry, unable to fulfill orders already! Seller gets their money when the buyer accused me of selling fake tickets as they were denied entry the! To fill them in obsessively watching tickets on StubHub, i tried multiple computers as well with luck... And a holiday you possibly consider this to be a better way for a low price and selling for... Need to tell us the shit, see you there send the invoices, thats all a... The navigation bar at the specific price # 5: 1/2/2023: to! The sale canceled by detailing what transpired it shouldnt be an issue because i am now charged! I did what it asked and got an automated response that does no good do. But they come through in the past few days current minimums will address the issue it to..., and moved on with my life thinking the sale can not be canceled navigation bar at bottom. If you dispute a StubHub charge, they are a sham company on Twitter for duplicate and..., confusing emails telling me to transfer multiple tickets and a holiday listed and sold the ticket! Is Sunday so i need to tell us price and selling them for a low and... Worrying about getting scammed thinking the sale can not help resolve disputes with their products to me at?...
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