Artificial Intelligence Helps You Manage Customer Relationships
Customer relationship management has been integral to the success of any business since the beginning of time. The way this process looks, however, is changing dramatically. Everyday we’re developing new technology and new processes to help us understand our customers better, know them better, communicate better and sell better. Keeping in touch with the people we serve is easier today than it has ever been before and we have technology to thank for this. Let’s explore how we can leverage AI, chatbots and messaging in particular to make our lives easier as business owners.
Intelligent Digital Assistants Make Every Day Easier
A chatbot is an artificial intelligence or a computer program that interacts with people through text or audio. You’ll see instances of AI chatbots making lives easier everywhere you look. Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana are all audio driven AI chatbots that serve as digital assistants to device owners all across the world. And this is progress made in the realm of AI chatbots in just the past decade.
Recognizing the potential that AI and chatbots have in revolutionizing how businesses manage customer relationships, IT firms have started to create automated AI chatbots that enable businesses to leverage this technology regardless of how small these businesses are. Today, you’ll find online businesses delegating a huge portion of customer relationship management tasks to AI chatbots and automated CRM systems. These AI powered chatbots and CRM systems represent a new direction in business management advancement and these technologies are becoming more and more readily available for you to integrate into your business processes.
Are You One of These People?
Suppose you’re the owner of a famous tech store that sells all kinds of tech products – computers, laptops, cameras, mobile phones, accessories, etc. You have several employees working at your store who keep track of product stock, product specifications and are ready to answer any questions customers might have when they walk into your store. Your employees make customers feel welcome, shows customers products they want to check out and help with the entire purchase process. Your business is booming but you want it to grow, so you decide to sell online as well. You create a Facebook page for your tech store, list all your products there and quickly rack up 10,000 followers for your business. This is a new high for your tech store. Never before has your business reached this many people and you’re starting to feel the pressure of selling online. You have hundreds of customers asking about your products on your Facebook page everyday and you just can’t keep up. You need someone to manage your online store. You need help!
Suppose you’re a student who just started her online boutique store. You sell 7 different types of dresses, 5 different types of dress-shirts and 3 different kinds of coats. Your small business in growing and soon enough, you have 20 people messaging your Facebook page asking for designs, sizes, prices and colors every hour. You’re a student; this was just a side hustle; you can’t afford to spend so much time just answering questions online, can you? You need to save time!
Let’s say you’re a perfectionist, and you want to provide your customers with the most convenient buying experience possible. You want customers on your online cosmetics store to have the experience of walking into a store, browsing different sections of the store, asking employees about different products and checking out with selected products all through an online conversation. You want to create a new experience!
Now, How Do You Accomplish That?
- Set up an advanced artificially intelligent chatbot for your business.
- Delegate your online business chores to your personalized chatbot.
- Sit back and relax.
Let’s say you’re a perfectionist, and you want to provide your customers with the most convenient buying experience possible. You want customers on your online cosmetics store to have the experience of walking into a store, browsing different sections of the store, asking employees about different products and checking out with selected products all through an online conversation. You want to create a new experience!
Manage Work, Customer Relationships, Growth And Life Using EZAssist
EZAssist is an end to end CRM toolkit featuring state of the art AI chatbot technology that helps you delegate most of your Customer Relationship Management functions to automated systems. Employing EZAssist’s services, you can set up an AI chatbot for your business that takes care of all of the following CRM functions autonomously.
- Answering the hundreds of queries hitting up your business inbox every hour.
- Figuring out exactly what potential buyers want by asking them various questions.
- Keeping them interested by making great sales pitches for each of your products.
- Fetching product information for interested customers instantaneously.
- Linking buying customers to payment gateways with detailed instructions.
- Following up with customers, asking them if they liked a purchase.
- Keeping track of every potential customer that visits your inbox and classifying them as leads.
- Maintaining lead databases for all your product categories.
- Blasting your leads with promotional messages showcasing your products.
- Getting comprehensive insights about how your customers respond to your business.
- Creating a sales funnel that produces more and more buying customers and increasing sales!